For alumni access use this login url. You will need the Temple group code. If you don't know the group code go to the RefWorks login page and find the link that says “forgot your login?” Select this link and enter the e-mail address that you used when registering for your RefWorks account. Your login name, password and group code will be e-mailed to you.
At Temple, contact librarian Fred Rowland: email@example.com / 215-204-3188
Or, contact Refworks Support directly: firstname.lastname@example.org. They are very responsive.